FAQ

Digital assets are recorded on their respective blockchains. A wallet manages keys, addresses and signatures, then presents public chain data in a usable interface.

You do. imtoken staff will not ask for them, and they should never be sent through a website, chat, email or support workflow.

Recovery cannot be guaranteed. A seed phrase or private key is a control credential, so a reliable offline backup should be completed before significant value is moved.

Each network has separate state. Even when the address format is the same, balances, contracts and transaction histories belong to different chains.

Gas is the network execution budget for a transaction or smart-contract call and is typically paid using the fee asset required by that network.

Network congestion, fee settings, nonce ordering or node propagation can all matter. Use the transaction hash on the relevant block explorer to inspect public status.

It is a primary index for checking public on-chain details such as status, block inclusion, sender, recipient and fees.

Usually not. Once confirmed by the network, a blockchain transfer generally cannot be unilaterally reversed by the wallet, so pre-send checks are important.

Not by itself. Connection, message signing, transaction signing and token approval are different permission levels, although every later request still needs review.

It can prove control of an address or express protocol intent. Even when it is not a direct on-chain transaction, another protocol may use it as authorization.

It allows a specified spender to use a token up to an allowed amount. Large or long-lived allowances should be reviewed periodically.

EVM-compatible chains can use the same address format, but their state, gas assets, contracts and transaction history are independent.

Layer 2 systems process activity with designs that depend on a base chain for settlement or data in different ways. Bridge and withdrawal behavior varies by system.

Verify the main domain, link source and request details rather than trusting visual similarity. Any page asking for a seed phrase, private key or verification code should be treated as unsafe.

No. Rewards can change with protocol rules, network conditions and validator performance, and exits may involve waiting.

Downtime can affect rewards and slashable behavior can lead to protocol penalties. Technical, smart-contract and asset-price risks can also matter.

A transaction hash, network name, public address and public contract address can help with diagnosis. Do not share a seed phrase, private key or verification code.